By Simon Cooper, Service Power Technologies, Plc
The initial shift to mobile was pioneered by field service organizations that began using enterprise applications on the first mobile devices to enhance field worker productivity. Now every industry and every enterprise user is leveraging a BYOA (Bring Your Own App) approach using third party applications and cloud services in the workplace. Furthermore, users work across a number of disconnected devices encompassing a mix of enterprise hardware and BYOD (Bring Your Own Device)
What is Enterprise Mobility?
Enterprise mobility today is the convergence of devices, sensors, apps, cloud services and analytics that is often referred to as SMAC: Social, Mobile, Analytics & Cloud. Gartner has coined this convergence as the Nexus of Forces.
Critical Features of a True SMAC
• Support for any device. It’s not enough to develop a single app for a single device. Just as multiple applications are now being deployed, people are now using multiple device more than ever. Organizations must provide an OS/device centric user experience beyond basic responsive design that takes advantage of each device's specific capabilities. This also implies that data must be instantly and seamlessly transitioned from one device to the other. For field service it’s easy to use a tablet or laptop while standing on the ground, but the need changes when a field resource is on a utility pole where a smaller device is the safer option.
• Consistent experience regardless of connection. We all expect connectivity wherever we are. Unfortunately, not all bandwidth is created equally. The best in class enterprise mobility applications must properly manage how data is managed when a device goes out of coverage. Field resources in basements or remote areas without a connection still need to access job and customer data, schematics and complete processes without needing to worry about connectivity. Loss of data access and reduced functionality is not an option.
• Integration. Field resources want to be able to quickly collaborate for sharing information, helping solve issues,